Shipping Policy
Discreet International Shipping
We offer discreet and reliable international shipping for all our products.
Our shipping policy is designed to give you clear information about processing times, delivery options, and packaging, so you can shop with confidence wherever you are.
All orders are carefully packed to ensure privacy, safety, and discretion from dispatch to delivery.
Everything You Need to Know About Shipping
International Orders
Do you ship Internationally?
Yes! We ship worldwide. We've successfully shipped orders to customers in more than 30 countries and continue to expand our international community.
All international orders are shipped via FedEx International, a fast and reliable door-to-door courier service with full tracking.
Every Proudskin product is handmade to order, and production may take up to 10 business days before shipment.
Will I have to pay customs duties or import taxes?
Yes, depending on your country's regulations.
Import duties, taxes, and customs fees are not included in your order total. If applicable, these charges are determined by your local customs authorities and must be paid by the customer before or upon delivery.
Because customs regulations vary from country to country, we're unable to estimate or collect these fees on your behalf.
If you're unsure whether import charges apply in your country, we recommend contacting your local customs office before placing your order.
Why aren't import taxes included?
Because customs duties are determined by each country's customs authority and vary depending on local regulations. Since these charges differ from one destination to another, they are collected directly by your local customs office rather than by Proudskin.
How much does shipping cost?
Shipping costs depend on the destination country and the weight of your order.
The exact shipping cost will be calculated automatically during checkout before you complete your purchase.
Why do you need my personal information?
To prepare your international shipment, we must provide accurate recipient information to FedEx and customs authorities. Please make sure your name, address, phone number and email are correct to avoid delivery delays.
What happens if my package is stopped by customs?
Please make sure the products you're ordering are permitted in your country before placing your order.
Unfortunately, we cannot issue refunds for orders that are refused, confiscated, destroyed, or returned by customs authorities due to local import restrictions.
If you have any questions before placing your order, feel free to contact us, we'll be happy to help.
Delivery & Packaging
Is the packaging discreet?
All packages are shipped in discreet packaging, the products are in a cardboard box, inside the Fedex Large Pack envelope.
How are the items declared on the package?
We must declare our product information to avoid detention, fines or delays. The product name will be declared as "Silicone Toy" and may appear on the package label.
Can I modify my shipping address?
Yes, we allow address updates before your order is shipped. Please reach out to us as soon as possible. After the shipment is processed, we can no longer modify the address.
Tracking Shipment
Can I track my shipment?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can follow the instructions in the email to keep track of your package’s delivery status.
How long will my order take to arrive?
This depends on your location. For US customers, it generally takes between 3 to 5 business days, and for the rest of the world, delivery usually takes 7 to 10 business days.
What should I do if my package is lost?
We will do our best to assist you in locating your package, which typically involves contacting the shipping carrier to initiate a trace and filing a claim. If the item was insured and the claim is approved by the carrier, we will likely be able to replace your product.
However, in certain cases, there may be nothing we can do. Once the package is handed over to the carrier, we no longer have control over its transit or delivery.